IT Services Pricing

3 Ways We Charge for Our Services

1. By the Hour: When this method is chosen, we charge for all of our services, including On­-site support, Remote Support, Email Support and travel to your destination (one way).
2. By the Job: We give you a fixed fee that will cover the job that was laid out in writing. If specifications change and/or more is added to the job, the cost may go up/down and will be mutually agreed ­upon. No matter how little or how long job takes, we will honor the fixed price.
3. By a Service Contract: We have a set monthly fee for a set number of hours that includes support ­ on-­site, email, remote and phone support. In addition to all­ inclusive rate, you get priority support response plus a reduced fee on travel expense. We currently have a prepaid 2 hours/month plan.

Types of Technology Support Services

We offer services in many forms. All of them are charged­ for separately, unless you have a “By the Job” or “By a Service Contract” pricing.

• On-Site Support: ­ We come to your home or place of work. 1 hour minimum charge plus trip fee. We bill 1/4 increments after minimum is met.
• Remote Support: ­ We take over your computer using a Remote Access program. There is a minimum of 30 minutes. We bill 1/4 increments after minimum is met.
• Phone Support: ­ We do the phone troubleshooting with you ­ fixing your issue. There is a minimum of 30 minutes. We bill 1/4 increments after minimum is met.
• Email Support: ­ We go back/forth with emails helping you solve an issues and providing recommendations for a fix. There is a minimum of 30 minutes. We bill 1/4 increments after minimum is met.

By the Hour: We charge $150/hour for all services. See “Types of Technology Services” for minimums.

By The Job

• Shopping for, Identifying and Recommending New System:​$150. (Includes research and unlimited emails/phone calls back and forth until order is placed). After order is placed, all questions would fall under Technology Support.
• Pick Up and Deliver:​ You tell us what you need ­ software, hardware, peripheral ­ we go get it, and bring it to you! $100
• New Computer with File Transfer​, install programs, setup system:
  • Windows System:​$450 (Includes pickup and drop off. Additional on site work is invoiced at our usual hourly rate it is needed)
  • Mac System:​$400 (Includes pickup and drop off. Additional on site work is invoiced at our usual hourly rate it is needed)
• Deep Clean Service
  • Windows Machine​(with Windows Vista, 7 or 8): $250 (Includes pickup and drop off)
  • Apple Machine​(with Mac OS 10.5 ­ 10.10): $200 (Includes pickup and drop off)
• Data Recovery
  • Search and Find Specific Files: $150 (no cost if we cannot recover files)
  • Complete Drive, All Data: $300 (no cost if we cannot recover files)

New System Package

This includes a bundle of services:

• We evaluate your current system.
• We help you find the perfect machine to fit your needs AND your budget.
• Once we get your machine in-­house, we do all the critical Windows/Mac updates needed to the machine, installing protective software to make sure your system is not compromised.
• Then we come on-­site and install any external devices you have such as printers, scanners, NAS drives, and/or external hard drives.
• We transfer all your data from your old machine to your new machine
• We configure your email and Internet browser, so it’s just the way you like it.
• Before we leave, you give you the opportunity to use your system for 30 minutes so we can make any desired adjustments.

The cost for this service is $699 (if purchase individually, this would be closer to $800) Travel beyond 30 minutes from our shop in Sunnyvale may incur additional travel fees.

Support Contracts

Note: To get started on the service contracts, you must pay by the 25th day of the prior month to receive service.

In addition to this standard Service Contract, we offer contracts customized to exactly what you need to be done to make your business thrive.

We offer a standard monthly support contracts for $278/month. This includes:

• 2 hours of bundled services (these expire on last day of each month).
• 20% savings in our regular $150/hour rate.
• We waive $25 of the trip fee as well.
• This includes on­site, remote, phone, and email support.

Trip Fees

• $25 trip fee if within 20 minutes of the Sunnyvale Office (Most of San Jose, Santa Clara, Mountain View, Palo Alto, Menlo Park, Los Gatos)
• $50 within 30 mins (ie: San Mateo, Hillsborough, Atherton, San Bruno, Morgan Hill)
• $75 within 45 mins (ie: Oakland)
• $100 within 60 mins (ie: San Francisco)
• $125 beyond 60 mins (ie: Marin)

30-Day GUARANTEE

If our repairs have inadvertently caused issues such as missing data, missing programs, and/or software that was on your “software to be installed” list that wasn’t installed, we’ll provide “no charge support” to fix/tweak things on the computer, remotely. This guarantee does NOT include wireless & wired networking or printer installation.

Website Pricing

Website Design

Updating Your Current Site:
Updating your current Site We charge $100/hour for website design updates. We charge in 15-30 minute increments. Most changes we run into are 15­-30 minutes. We tell you ahead of time about how long site updates will take.

Designing a Brand New Website:

• New sites ­ with a template ­ range from $1,500 ­to $4,500.
• Sites built from the ground up range from $2,500 to $25,000.

Website Support Package

$249/Month – For Each Web Site ($50 discount/month/website ($199) if we host your site)

• Backup website twice a month online and local
• 24/7 Montioring of site – scan and check site for issues, malware/virus, outdated plug-ins
• Update site, WordPress version, plugins, and other sections as needed

Website Hosting

$30 / Month ­ auto renewed every 6 months
$20 / Month ­ auto renewed every 12 months

• This includes up to 10 email addresses with Pop or IMAP functionality.
• We offer MS Exchange Email hosting for a separate fee.
• We also can set you up with Google Apps for Work or Office 365 Email/MS Office.